Frequently Asked Questions
If you have questions, please view our FAQs below
For any questions not answered within the FAQs, please email us directly at support@doodleram.com
Frequently Asked Questions
Can this be used on a PC & Mac?
YES! Doodle Ram is both Mac and PC 32bit or 64bit compatible. Requires Windows 7 or higher for PC and Mac OSX 10.10 or higher.
Do I own the work I create?
Yes, for our purposes, the user owns the work product and content the user creates using our software. We retain the rights to the software, and to the images, sounds and other creative elements that we provide you for you to use in connection with the software, and those are licensed to you in accordance with the End User Agreement. The works that you create using these elements and our software are yours, as between you and us. We do not re-use, distribute or commercialize your work product. The user is responsible for ensuring the user has all the necessary rights to the content the user creates or adds to the work product and that the user work does not violate the rights of third parties.
Is there anything to download?
Doodle Ram is a powerful desktop application installed directly on your computer. Upon purchase, you can select to download the Windows 32 or 64 bit version, as well as the Mac version. It DOES require an Internet connection as it pulls images from the internet and your saved projects from the cloud.
What type of files does Doodle Ram create?
Doodle Ram allows you to easily create standard .mp4 video files that can easily be uploaded to various video sites like YouTube, etc.
Do you include step-by-step instructions?
YES! We have easy to follow videos that will show you everything from creating a video, adding your images, and even exporting!
How do I upload my own images?
Inside the software, on the left side box, on the bottom right, there is a PLUS sign. When you click it, a box will appear to upload your image and autosave that image, character or sound. It will stay saved in your software until you delete it.
Is ordering completely risk free?
YES! We ask you not to purchase if you are unsure of what Doodle Ram does or how it will benefit you. But, if at any point in 30 days, you decide that Doodle Ram is not for you, simply send us your receipt and we will issue a prompt and courteous refund. You will then, sadly, lose access to Doodle Ram.
How do I get support?
Easy. You can contact us directly: support@doodleram.com. Our team of talented support specialists will respond to your query in less than 24 hours, and typically much faster.
Does Doodle Ram create Blackboard videos?
YES! Doodle Ram is the first and only doodle video software that not only creates captivating, realistic whiteboard videos AND can also create blackboard videos! PLUS the process is super simple - click a few buttons and instantly convert the whiteboard to a blackboard!
Is there a monthly fee to use Doodle Ram?
Doodle Ram membership is available with your choice of an ongoing monthly subscription or a single, annual payment that is heavily discounted.
What kind of images can I upload?
We kept it simple, allowing you to add PNG and JPEG files. Each image will automatically have a pre-determined "draw path," that you can customize as you wish. And yes you can import black and white and color images as well!
Can I add audio to a Doodle Ram video?
YES! You can add a voiceover OR musical audio clip to Doodle Ram videos. Doodle Ram comes with TONS of stock audio background files for you to use OR you can upload your own audio within Doodle Ram! We recommend MP3 files for size and quality.
Can I import my own fonts? Does it support multiple languages?
YES! We kept it simple to accept any language, we allow you to import ANY font. You can upload any TIFF or OTF file right into Doodle Ram!
Does Doodle Ram create HD quality files?
YES! Doodle Ram allows you to easily create high quality video files. Export options include: - Resolution from 360 - 1080p- Frames Per Second of 24 - 60- Quality from Low (62%) - Maximum (100%)
What about Updates? How does that work?
Because our software is a hybrid Web + Desktop app, we autopush our updates straight to your computer. When an update is ready, you'll be alerted to update your software.
Doodly is Part of the Voomly Cloud!
We know you're excited to get started creating Doodly videos and we want to make sharing those creations a breeze. That's why we're including a FREE Voomly account so you can host, stream, and share your videos with our ultra fast video player.
Your free Voomly account includes these features:
- Host up to 5 videos with 250 GB of cloud storage
- Customize your FREE border skin and stream in 4k & HD
- One FREE video funnel and custom thumbnails
- And so much more!
Check your email for details on how to log in and get started with Voomly and the Voomly Cloud!
Did you accidentally miss any of the upgrades?
Doodly Enterprise Level
- Enterprise upgrade includes... Over 8,000 images in your Doodly library vs under 1,000 that comes with Standard
- New images added every single month
- You'll get 4x the number of music tracks in your library
Talkia
- Create voiceovers for your Doodly videos, by converting text to speech
- Choose from a variety of men, women, adults and youth voices
- Many different countries to choose from
Automatic Script
- Creates video scripts in just a few minutes
- Uses proven formulas created by the best known copywriters on the planet
- Create as many video scripts as you'd like + automatically create scripts for virtually anything
Download Doodly
*NOTE* Doodly access requires your username and password. These credentials were EMAILED to the address you provided when you purchased Doodly. Please check your spam / junk folders as well.
Having trouble accessing your account? Please email us at support@doodly.com and make sure to include your receipt! Note that you can always select, "Forgot Password" on your Doodly login page as well.
*Anti-Virus Alert* Sometimes our "update.exe" file will trigger an anti-virus alert. Your computer is alerting you as a precaution, but you can verify that the update comes directly from us and will provide you with a better app experience. See this FAQ answer for more information.
Windows
Requires Window 7 or higher
Mac
Requires OS X 10.11 or higher
Doodly Tutorials
- Video #1 Interface Tour
- Video #2 Background Types
- Video #3 Creating Your First Video
- Video #4 Timeline Basics
- Video #5 Video Settings
- Video #6 Asset Settings
- Video #7 Scene Settings
- Video #8 Working With Additional Assets
- Video #9 Panning And Zooming
- Video #10 Exporting Your Video
Still Have Questions?
Our customer happiness representatives are patiently standing by for your questions. Our office hours are Monday through Friday; 7am to 4pm EST.
We pride ourselves on exceptionally quick response time. While most questions will be answered almost immediately, please allow up to 24-48 hours for a personalized response.
Create professional doodle videos in minutes. No tech or design skills needed.
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